Terms and Conditions

This document (and the documents mentioned herein) establishes the conditions of use for this website (www.cogollocbd.es) and the purchase of products on it (hereinafter, the "Conditions").

Please read these Conditions, our Cookie Policy, and our Privacy Policy (collectively, the "Data Protection Policies") carefully before using this website. By using this website or placing an order through it, you agree to be bound by these Conditions and our Data Protection Policies. If you do not agree with all of the Conditions and Data Protection Policies, you should not use this website. If you have any questions related to the Conditions or the Data Protection Policies, you can contact us through our contact form. The contract may be formalized, at your option, in any of the languages in which the Conditions are available on this website.

Visual CBD Service S.L.

NIF: B93749554

info@cogollocbd.es

+34 657 80 55 71

The information or personal data you provide to us about yourself will be processed in accordance with the provisions of our Data Protection Policies (especially the following Privacy Policy). By using this website, you consent to the processing of said information and data and declare that all the information or data you provide to us is truthful and corresponds to reality.

By using this website and placing orders through it, you agree to:

Make inquiries or place legally valid orders. Not place any false or fraudulent orders. If an order of this nature could reasonably be considered to have been placed, we will be authorized to cancel it and inform the relevant authorities.

Provide us with your email address, phone number, postal address, and/or other contact details truthfully and accurately. Likewise, you consent that we may use such information to contact you if necessary (see our Privacy Policy).

If you do not provide us with all the information we need, we will not be able to process your order. By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

The items offered through this website are only available for shipment to Spanish and Portuguese territory.

All orders are subject to product availability. If there are difficulties regarding the supply of products or if there are no items left in stock, we will refund any amount you may have paid.

To place an order, you must follow the online purchase procedure and make the corresponding payment. Afterward, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). We will also inform you by email when your order is being shipped ("Shipping Confirmation"). An electronic ticket with your order details will also be attached to the Shipping Confirmation (the "e-ticket").

You can correct errors related to personal data provided during the purchase process by contacting customer service at +34657805571, or via email at info@cogollocbd.es, as well as exercise the right of rectification contemplated in our Privacy Policy.

This website displays confirmation windows in various sections of the purchase process that do not allow you to proceed with the order if the data in these sections has not been provided correctly. Likewise, this website offers the details of all the items you have added to your cart during the purchase process, so that, before making the payment, you can modify the details of your order.

If you detect an error in your order after the payment process has been completed, you must immediately contact our customer service, at the phone number or email address mentioned above, to correct the error.

Unless there are circumstances arising from the customization of the products, or unforeseen or extraordinary circumstances occur, we will send you the order consisting of the product/s listed in each Shipping Confirmation within the period indicated on the website according to the selected shipping method and, in any case, within a maximum period of 20 days from the date of the Order Confirmation.

If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to continue with the purchase by establishing a new delivery date or to cancel the order with a full refund of the price paid. Please note, in any case, that we do not deliver to homes on public holidays, Saturdays, or Sundays.

For the purposes of these Terms and Conditions, it will be understood that "delivery" has occurred or that the order has been "delivered" at the moment you or a third party indicated by you acquires physical possession of the products, which will be evidenced by the confirmation of receipt of the order at the agreed delivery address by the courier company.

If we are unable to deliver your order, we will try to find a safe place where you can pick it up. If we cannot find a safe place, your order will be returned to our warehouse. We will also leave you a note explaining where your order is and how to have it resent to you. If you are not at the delivery location at the agreed time, please contact us to arrange delivery on another day.

Should 15 days pass from the time your order is available for delivery, and the order has not been delivered due to reasons not attributable to us, we will understand that you wish to withdraw from the contract and we will consider it terminated. As a result of the termination of the contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method we offer) without undue delay and, in any case, within a maximum of 14 days from the date on which we consider the contract terminated. Please note that the transport derived from the termination of the contract may have an additional cost, so we will be authorized to pass on the corresponding costs to you.

Website prices include VAT but exclude shipping costs, which will be added to the total amount. Any additional costs associated with your chosen payment method are also excluded; these will be added once you select your payment method.

Prices may change at any time, but potential changes will not affect orders for which we have already sent you an Order Confirmation. Once you have selected all the items you wish to purchase, they will have been added to your cart, and the next step will be to process the order and make payment. To do this, you must follow the steps of the purchase process, filling in or checking the information requested at each step. Also, during the purchase process, before making payment, you can modify your order details. A detailed description of the purchase process is available in the Shopping Guide. Furthermore, if you are a registered user, you can view details of all orders placed in the My Account section.

You can use Visa, Mastercard, and American Express cards, PayPal, bank transfer, or cash on delivery as payment methods. You can also pay all or part of your purchase price with a gift card or credit voucher.

To minimize the risk of unauthorized access, your credit card details will be encrypted. By clicking "Authorize Payment," you are confirming that the credit card is yours or that you are the legitimate holder of the gift card or credit voucher.

Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, we will not be liable for any delay or non-delivery and will not be able to formalize any contract with you.

You expressly authorize us to issue invoices electronically. However, you may inform us at any time of your wish to receive a paper invoice, in which case we will issue and send you the invoice in that format.

Legal right to withdraw from purchase

Right of withdrawal

If you are contracting as a consumer and user, you have the right to withdraw from this contract within 14 calendar days without justification. The withdrawal period will expire 14 calendar days from the day you, or a third party indicated by you, other than the carrier, acquired physical possession of the goods or, in the event that the goods comprising your order are delivered separately, 14 calendar days from the day you, or a third party indicated by you, other than the carrier, acquired physical possession of the last of those goods. To exercise the right of withdrawal, you must notify Visual CBD Service S.L., at the address we provide you by email or phone, by writing to info@cogollocbd.es or using our contact form, of your decision to withdraw from the contract through an unequivocal statement (e.g., a letter sent by postal mail or email). You may use the model withdrawal form provided as an Annex to these Conditions, although its use is not mandatory. To meet the withdrawal deadline, it is sufficient that the communication regarding your exercise of this right is sent before the corresponding period expires.

Consequences of withdrawal

In case of withdrawal by you, we will reimburse you for all payments received from you, excluding shipping costs, without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract and receive the product unopened and unused. We will proceed to make such reimbursement using the same payment method you used for the initial transaction, unless you indicate otherwise, or we agree on a different one, explicitly detailing the payment method through which you wish us to make the refund. You will not incur any cost as a result of the reimbursement. Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods.

The return shipping costs are borne by the customer, who may use the postal, transport, or courier company of their choice.

You must return or deliver the products directly to us, sending the products to Visual CBD Service S.L. NIF: B93749554, without undue delay and, in any case, no later than 14 calendar days from the date you notify us of your decision to withdraw from the Contract. The deadline will be considered met if you return the goods before the said period has expired.

You will bear the direct cost of returning the goods. Remember that you must include, along with the products, a printed copy of the electronic ticket you will have received attached to the Shipping Confirmation.

You will only be responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature and characteristics. If any product is opened or tampered with, we will not be able to refund that product.

Common provisions

You will not have the right to withdraw from the Contract whose object is the supply of any of the following products:

Sealed goods for hygiene reasons that have been unsealed after delivery.

Your right to withdraw from the contract will apply exclusively to those products that are wrapped, sealed, or packaged in the same conditions in which you received them. No refund will be made if the product has been used or opened, products that are not in the same conditions as delivered, or that have suffered any damage, so you must be careful with the product(s) while they are in your possession.

After examining the item, we will inform you if you are entitled to a refund of the amounts paid. The refund will be made as soon as possible and, in any case, within 14 days from the date you informed us of your intention to withdraw. However, we may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, whichever condition is met first. The refund will always be made using the same payment method you used to pay for the purchase.

You will bear the cost and risk of returning the products to us, as indicated above. If you have any questions, you can contact us through our contact form or by calling +34657805571.

Returns of defective products

In cases where you consider that at the time of delivery the product does not conform to what is stipulated in the contract, you must contact us immediately through our contact form or by phone, providing details of the product and the damage it suffers, by sending an email to cogollocbd.es@gmail.com where we will indicate how to proceed. You can return the product by sending it to the address indicated above. We will carefully examine the returned product and inform you by email within a reasonable period whether a refund or replacement (if applicable) is appropriate. The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days of the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate.

The amounts paid for those products that are returned due to a defect or flaw, when it actually exists, will be fully reimbursed, excluding delivery costs incurred to deliver the item to you and the costs you incurred to return it to us. The refund will be made using the same payment method that was used to pay for the purchase, unless both parties agree on another payment method.

In any case, the rights recognized by current legislation are reserved.

If you contract as a consumer and user, we offer you guarantees on the products marketed through this website, under the legally established terms for each type of product, thus being responsible for any lack of conformity that becomes apparent within two years of product delivery. However, we remind you that you must provide sufficient evidence regarding the lack of conformity of the product with what was contracted if this becomes apparent more than six months after product delivery. Products are considered to be in conformity with the contract provided that they (i) comply with our description and possess the qualities we have presented on this website, (ii) are fit for the purposes for which products of the same type are ordinarily used, and (iii) exhibit the quality and performance customary for a product of the same type that are reasonably to be expected.

In this regard, if any of the products are not in conformity with the contract, you must notify us through any of the communication channels provided for this purpose.

The products we sell, especially collector's items, may often display characteristics of natural materials. These characteristics, such as variations in odor, texture, knots, and color, will not be considered defects or flaws.

We only select products of the highest quality, but natural characteristics are unavoidable and must be accepted as part of the individual appearance of the product.

Unless expressly stated otherwise in these Conditions, our liability in connection with any product purchased on our website will be strictly limited to the purchase price of that product.

However, and unless otherwise provided by law, we will not accept liability for the following losses, regardless of their origin:

Loss of income or sales

Loss of business

Loss of contracts

Loss of anticipated savings

Loss of data

Loss of management time or office hours

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted or obtained through this website unless expressly stated otherwise therein.

To the extent permitted by law, we exclude all warranties, except those that cannot be legitimately excluded from consumers and users.

You acknowledge and agree that all copyrights, trademarks, and other intellectual and industrial property rights to the materials or content provided as part of this website belong at all times to us or to those who granted us a license for their use. You may use said material only in the manner expressly authorized by us or by those who granted us a license for its use. This does not prevent you from using this website to the extent necessary to copy information about your order or Contact details.

You must not misuse this website by knowingly introducing viruses, Trojans, worms, logic bombs, or any other program or material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to this website, the server on which this website is stored, or any server, computer or database connected to our website. You must not attack this website via a denial-of-service attack or a distributed denial-of-service attack. Breach of this provision may result in the commission of offenses typified by law.

We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this website will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.

In cases where our website contains links to other websites and third-party materials, these links are provided for informational purposes only, and we have no control over the content of such websites or materials. Therefore, we accept no responsibility for any damage or loss arising from their use.

Applicable regulations require that some of the information or communications we send to you must be in writing. By using this website, you accept that most of said communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notices, information, and other communications that we send to you electronically comply with the legal requirement of being in writing. This condition will not affect your statutory rights.

Notifications sent to us should preferably be sent through our contact form. We may send you communications via email, telephone, WhatsApp, or to the postal address provided by you when placing an order. Notifications will be deemed to have been received and properly made at the moment they are posted on our website, 24 hours after an email has been sent, or three days after the date of postage of any letter. To prove that the notification has been made, it will be sufficient to prove, in the case of a letter, that it had the correct address, was properly stamped, and was duly delivered to the post office or a mailbox, and, in the case of an email, that it was sent to the email address specified by the recipient.

The Contract is binding on you and us and on our respective successors and assignees. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. For the avoidance of doubt, any such transfer, assignment, charge or other disposition will not affect your statutory rights as a consumer or cancel, reduce or otherwise limit any warranty or guarantee which may have been provided by us to you.

We will not be liable for any failure or delay in fulfilling any of the assumed obligations, when such failure or delay is due to events beyond our reasonable control (“Force Majeure Event”). Force Majeure Events shall include any act, event, non-occurrence, omission, or accident beyond our reasonable control and, among others, the following:

Strikes, lockouts, or other industrial action.
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, state of alert or any other natural disaster.
Impossibility of the use of trains, ships, aircraft, motor transport or other means of public or private transport.
Impossibility of the use of public or private telecommunication systems.
Acts, decrees, legislation, regulations, or restrictions of any government or public authority.
Strike, failures or accidents of maritime or river transport, postal services or any other type of transport.

It is understood that the obligations will be suspended during the period in which the Force Majeure Event continues, and we will have an extension in the period for fulfilling said obligations for a period of time equal to the duration of the Force Majeure Event. We will use all reasonable means to bring the Force Majeure Event to an end or to find a solution that allows us to fulfill our obligations despite the Force Majeure Event.

Our failure to insist upon strict performance of any of your obligations under a contract or these Terms and Conditions or our failure to exercise any of the rights or actions to which we may be entitled under said contract or the Terms and Conditions shall not constitute a waiver or limitation of said rights or actions, nor shall it relieve you from fulfilling such obligations. No waiver by us of a specific right or action shall imply a waiver of other rights or actions derived from a contract or the Terms and Conditions. No waiver by us of any of these terms or of the rights or actions derived from a contract shall be effective unless it is expressly stated to be a waiver and is formalized and communicated to you in writing in accordance with the provisions of the Notifications section above.

If any of these Conditions or any provision of a contract are declared null and void by a final decision issued by a competent authority, the remaining terms and conditions will remain in force, unaffected by such declaration of nullity.

These Conditions and any document expressly referred to in them constitute the entire agreement between you and us in relation to their subject matter and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. You and we acknowledge that, in entering into a contract, neither you nor we have relied on any statement or promise made by the other party or implied from anything said or written in negotiations between us prior to such contract, except as expressly stated in these Conditions. Neither you nor we shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of a contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these Conditions.

We reserve the right to modify the Terms and Conditions. We will keep you informed of any substantial changes made to them. These changes will not be retroactive and, except for possible exceptions depending on the specific case, will be applicable 30 days after the date of their publication in the corresponding notice.

If you do not agree with the modifications introduced, we recommend that you do not use our website.

The use of our website and purchase contracts for products through said website will be governed by the laws of Spain. Any dispute that may arise from or in connection with the use of the website or said contracts will be subject to the jurisdiction of Spain, and any litigation will be resolved in the courts of Vigo.

Your comments and suggestions are welcome. Please send us such comments and suggestions, as well as any questions, complaints or claims, through our contact form, by phone or by post or email address indicated above. In addition, we have official complaint forms available to consumers and users.

You can request them by calling +34657805571 or through our contact form. Your complaints and claims to our customer service will be handled as soon as possible and, in any case, within a maximum period of one month.

If you as a consumer consider that your rights have been violated, you can send us your complaints via the email address info@cogollocbd.es in order to request an out-of-court dispute resolution.

In this regard, if the purchase between you and us has been made online through our website, in accordance with EU Regulation No. 524/2013, we inform you that you have the right to request with us an out-of-court consumer dispute resolution accessible through the internet address http://ec.europa.eu/consumers/odr/ .

Terms and Conditions

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